Operational and strategic guidebook for disturbances


Jukka Pekka

Jukka-Pekka Pitkänen

Global Division Director, Smart Mobility
T: +358 40 738 4190

Services we provided

Disruptions in railway operations due to weather, infrastructure failures, or other unexpected incidents must be anticipated by railway operators. Reaction and reporting procedures are important to consistent and reliable operations; however, communications to passengers have not necessarily been a priority in many systems.

Ramboll assisted the Finnish railway operator with developing an integrated guidebook to instruct information center operators how to react and communicate changes in scheduled rail operations to their customers. Improved and consistent information provision procedures strengthen the quality and opinion of public transport by passengers, and help to minimize frustration and misinformation caused by unexpected disruptions.

Value added for the customer

Improves the quality and level of service of the public transport trips made by train.


First Floor, Emerald Building
Oud Metha Road
PO Box 116921, Dubai, UAE
Tel:+971 4 334 3616
Fax:+971 4 334 3617

Mail: info@ramboll.ae

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